O2 customers in Trillick are feeling disconnected thanks to an ongoing coverage issue in the area.
The matter was raised at Fermanagh and Omagh District Council’s latest full meeting by Sinn Fein councillor, Stephen McCann, who got backing for a proposed for a letter be sent to the company demanding that the problem be addressed once and for all.
Mr McCann said: “The problem is an ongoing one whereby, every month or two, O2 mobile phone users in the wider Trillick area lose coverage for extended periods. This intermittent problem is extremely frustrating for O2 users who pay through the nose for a service they are often not getting and leads to a wide variety of practical difficulties for everyone affected. “O2 customers in the area are also angry at the lack of communication from O2 when coverage goes down and they feel they are left in limbo not knowing if it’s a problem with their individual phone or a wider area loss of coverage and are not informed by O2 of what the problem is, what steps are being taken to resolve it or a timeframe for when it expects mobile phone coverage to be restored.On foot of previous representations to O2 on the issue we have been told that the problem is down to technical issues with the Trillick mobile phone mast but given that it is happening time and time again local customers expect and deserve to have the necessary steps taken to resolve the ongoing problems in a comprehensive way.”