The Energy Bill Support Scheme payments are beginning in Northern Ireland today, Monday, January 16, with the first payments being made to consumers registered as vulnerable with their energy supplier, and the remainder being posted in batches to assist delivery.

Speaking as the first payments were dispatched, Peter McClenaghan, Director of Infrastructure and Sustainability at the Consumer Council, said: “Over the last few days, the Consumer Council has spoken to all those responsible for the roll-out of this massive scheme, the Government Department, The Post Office, and the energy suppliers.

“It is fantastic news that the first of the £600 payments are now being made to consumers in Northern Ireland, but it will take a few weeks for us all to receive our payments.

“The most important piece of advice is you don’t need to do anything right now.

“If you pay for your electricity by direct debit, you will receive the money directly into your bank account.

“All the rest of us will receive a simple white envelope in the post, marked ‘IMPORTANT DOCUMENTS ENCLOSED (this is not a bill)’."

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He continued: “If you have a pre-payment meter, the envelope will be addressed to ‘The occupier’ [at your address].

“If you have a credit meter and do not pay by direct debit, the envelope will be addressed to the person in your household who has the account with your electricity supplier.

“There is no need to contact your energy supplier, the Post Office, or the Consumer Council.

“However, if you are seeking further information, please visit, your supplier’s website, or the Government website, where frequently asked questions are published.”

The easiest way for people to redeem their voucher is by paying the money directly into their bank account. To do this, customers need to take the following items with them to the Post Office:

  • Their voucher (addressed to the account holder or occupier of their home);
  • The letter from their supplier;
  • Proof of address (dated between January 1,  2022 and January 1 2023), such as an energy bill;
  • Photo ID (Driving License, Passport, Electoral Identity Card, etc; and
  • Bank card.

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